Privacy Policy

Last updated: September 10, 2026

EduKT iLS ("EduKT", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect personal information when you communicate with us through WhatsApp, our website, online services, and related communication channels.

1. Data Controller

The entity responsible for the processing of your personal data is:

EduKT iLS LLC
Website: https://edukt.net
Email: tommy.galvez@gmail.com
Address: [INSERT YOUR OFFICIAL BUSINESS ADDRESS]

For privacy-related questions or requests concerning your personal data, you may contact us using the email address above.

2. What Personal Data We May Collect

Depending on how you interact with us, we may process the following categories of personal data:

  • Your name or other identifying information that you voluntarily provide.
  • Your WhatsApp telephone number.
  • The content of messages you send to our WhatsApp chatbot.
  • Information you voluntarily provide during a conversation.
  • Information relating to your requests, enquiries, bookings, or services.
  • Technical information necessary to operate and secure our services.
  • Information required to respond to customer-service or support requests.

We seek to collect and process only information that is reasonably necessary for the relevant purpose.

3. WhatsApp Communications

If you contact us through WhatsApp, your communication is processed through WhatsApp and the Meta services that support WhatsApp Business communications. Your WhatsApp account information and messages may therefore be processed by Meta in accordance with Meta's applicable terms and privacy policies.

Our WhatsApp chatbot may receive and process the messages and information that you voluntarily send to it in order to provide responses and requested services.

4. Use of Automation and Artificial Intelligence

Our WhatsApp communication system may use automated technologies, including workflow automation and artificial intelligence services, to help process messages and provide responses.

For example, our systems may use automation to:

  • Receive and route incoming WhatsApp messages.
  • Process customer enquiries.
  • Generate or assist with responses.
  • Provide information about our services.
  • Organize requests and conversations.
  • Improve the efficiency of customer communication.

Where third-party technology providers process personal data on our behalf, we seek to use appropriate contractual and technical safeguards and only provide the information reasonably necessary for the relevant service.

Important: We do not intend our chatbot to make decisions producing legal or similarly significant effects about individuals solely through automated processing.

5. Purposes of Processing

We may process personal data for the following purposes:

  • To respond to enquiries and requests.
  • To provide information about our services.
  • To communicate with customers and prospective customers.
  • To manage appointments, registrations, or service requests where applicable.
  • To provide customer support.
  • To maintain and secure our communication systems.
  • To prevent misuse, fraud, or unauthorized access.
  • To comply with applicable legal obligations.
  • To improve our services and communication processes.

6. Legal Bases for Processing

Depending on the circumstances, we may process personal data on one or more of the following legal bases:

  • Performance of a contract: where processing is necessary to provide a service or take steps requested by you before entering into a contract.
  • Legitimate interests: where processing is necessary for legitimate business purposes, provided that those interests do not override your fundamental rights and freedoms.
  • Consent: where applicable and where your consent is required.
  • Legal obligations: where processing is necessary to comply with applicable laws or regulatory requirements.

Where consent is the legal basis for a particular processing activity, you may withdraw that consent at any time.

7. Information You Should Not Send to the Chatbot

Unless specifically requested for a legitimate and clearly identified purpose, please do not send sensitive personal information through our WhatsApp chatbot.

This includes passwords, payment card numbers, authentication codes, highly sensitive health information, or other confidential information that is not necessary for the service you are requesting.

8. Data Sharing and Service Providers

We may use third-party service providers to operate our website, WhatsApp communication systems, automation workflows, hosting infrastructure, analytics, customer-support systems, or artificial intelligence services.

Depending on the configuration of our services, these providers may process personal data on our behalf.

Examples may include:

  • Meta / WhatsApp Business Platform.
  • Our website and hosting providers.
  • Automation infrastructure such as n8n.
  • Artificial intelligence or language-model service providers, where used.
  • Email, customer-support, scheduling, or other service providers, where applicable.

We do not sell your personal information.

9. International Data Transfers

Some technology providers we use may process information outside the European Economic Area (EEA).

Where personal data is transferred internationally, we seek to ensure that appropriate safeguards required by applicable data-protection law are in place, where applicable.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide the requested services, to comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

The exact retention period may vary depending on the type of information and the purpose for which it is processed.

Where personal data is no longer required, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

11. Your Data Protection Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request portability of your personal data where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at:

tommy.galvez@gmail.com

We may need to verify your identity before completing certain requests.

12. Right to Lodge a Complaint

If you believe that your personal data has not been processed in accordance with applicable data-protection law, you may lodge a complaint with the competent data-protection supervisory authority.

If applicable to your circumstances in Spain, you may contact the Agencia Española de Protección de Datos (AEPD).

Agencia Española de Protección de Datos

13. Security

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Children's Privacy

Our services are not specifically directed toward children unless expressly stated otherwise for a particular educational program.

We do not knowingly request or collect personal information from children where such collection would be prohibited by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-processing practices.

The updated version will be published on this page with a revised "Last updated" date.

16. Contact

If you have questions about this Privacy Policy or our processing of personal data, please contact:

EduKT iLS LLC
Email: tommy.galvez@gmail.com
Website: https://edukt.net